Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the CanadaWinTracker.com website, mobile applications, and related services (collectively, the "Services"). By accessing or using our Services, you consent to the data practices described in this policy. CanadaWinTracker operates under a strict regulatory framework designed to ensure fair play, prevent underage gambling (19+), and protect vulnerable individuals.

2. Information We Collect

To provide a secure and regulated lottery experience, we are required by law to collect specific types of information. This includes:

2.1 Personal Identification Information (PII)

• Identity Verification: Full name, date of birth, and gender to verify you are 19 years of age or older.
• Contact Details: Residential address, email address, and mobile phone number.
• Government ID: Copies of government-issued identification (e.g., Driver’s License, Passport) for Know Your Customer (KYC) compliance.

2.2 Geolocation Data

Under Canadian gaming laws, we must ensure that all real-money entries are placed by individuals physically located within authorized jurisdictions. We collect real-time geolocation data from your device (GPS, Wi-Fi, or IP address) every time you log in or attempt to purchase an entry.

2.3 Financial Information

When you purchase entries or claim prizes, we collect necessary payment information. Note that CanadaWinTracker does not store complete credit card numbers on our servers. All transactions are tokenized and processed via PCI-DSS compliant payment gateways.

• Transaction history (deposits, purchases, withdrawals).
• Bank account details (for direct deposit of large winnings).
• Source of funds declarations (for Anti-Money Laundering compliance).

2.4 Technical Usage Data

We automatically collect information about how you interact with our website, including:

• IP address and device type (desktop, mobile, tablet).
• Browser type, operating system, and screen resolution.
• Login timestamps and session duration.
• Pages visited and clickstream data.

3. How We Use Your Information

We use your personal data for the following legitimate business and regulatory purposes:

• Account Administration: Creating and managing your account, processing entries, and updating your balance.
• Regulatory Compliance: Verifying your age and identity to prevent underage gambling and fraud.
• Prize Fulfillment: Contacting you if you win a prize and facilitating the secure transfer of winnings.
• Geolocation: enforcing strict geofencing boundaries to ensure legal compliance.
• Responsible Gambling: Monitoring play patterns to identify potential problem gambling behaviors and offering support tools.
• Marketing (Opt-In Only): Sending you newsletters, draw reminders, and promotional offers, provided you have explicitly consented. You may unsubscribe at any time.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes. However, we may share information in the following specific scenarios:

4.1 Service Providers

We share data with trusted third-party vendors who perform services on our behalf, such as:

• Identity verification services (e.g., Equifax, TransUnion).
• Payment processors (Interac, Visa, Mastercard).
• Email delivery services and customer support platforms.

4.2 Regulatory Authorities

As a licensed operator, we are required to report certain data to provincial gaming regulators (e.g., AGCO, BCLC, Loto-Québec depending on jurisdiction) and financial intelligence units (FINTRAC) to comply with anti-money laundering laws.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with a subpoena, court order, or legal process.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for login, session management, and security.
• Functional Cookies: Remember your preferences (e.g., language, favorite numbers).
• Analytics Cookies: Help us understand website traffic (e.g., Google Analytics). All data is anonymized.

You can manage your cookie preferences through your browser settings, but disabling essential cookies may prevent you from using the site.

6. Data Retention and Security

We employ industry-standard security measures, including SSL/TLS encryption, firewalls, and strict access controls, to protect your data.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally, inactive accounts are retained for a period of 7 years in accordance with financial auditing standards.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for marketing communications.
• Close your account (subject to retention required by law).

8. Minors

Our Services are strictly for individuals aged 19 and over. We do not knowingly collect data from minors. If we discover that a minor has created an account, we will immediately close the account, void any entries, and delete the data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. Your continued use of the Services after such changes constitutes acceptance of the new policy.